For some customers on the telephone, being transferred can be an extremely stressful event, especially if they have already experienced an an unsuccessful transfer or two. The ability to transfer calls within your organization effectively can impact greatly on the impression that your company leaves with that customer. In this training program, viewers will learn several handy techniques to help ensure an effective call transfer takes place, not only for the person transferring the call, but also for the co-worker receiving the transfer. A must-see for all employees using the telephone.
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Length: 3 minutes
Copyright date: ©2009
Prices include public performance rights.
Not available to Home Video, Dealer and Publisher customers.
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