Clients' Rights in Home Health: Introduction (02:37)
All home health clients must be informed of their rights; home care agencies and home health aides are legally responsible for ensuring those rights are protected. Learn about the Client Bill of Rights.
Client Bill of Rights (03:12)
Clients’ rights documents ensure quality care, inform clients of what to expect, and state their responsibilities to agencies. Areas include quality care with respect; the right to information; confidentiality; and the right to complain, make independent decisions, and refuse treatment.
Right to Quality Care with Respect (00:59)
Clients have the right to professional and appropriate care in accordance with physician orders. Home health aides should speak to supervisors if they have concerns about the plan of care.
Right to a Timely Agency Response (02:00)
Hear a scenario illustrating the client's right to have their questions or concerns addressed. They also have a right to be informed of changes in agency policies and services. Home health aides should inform supervisors if clients require care beyond their scope.
Right to Continuity of Care (01:56)
Clients should not experience an interruption in care. Hear a scenario in which a home health aide attempts to cover her shift without notifying her supervisor—calling responsibility and dependability into question.
Right to Information (01:57)
Clients have the right to choose home care providers, including receiving information about their background and experience. They have the right to emergency care information, information to give informed consent, and state home health hotline contact information for complaints.
Right to Confidentiality (01:50)
Review the Clients' Bill of Rights goals, including active participation in care decisions. For ethical and legal reasons, home health aides should never share any client information with spouses, family, or friends.
Right to Complain (02:57)
Clients have a right to complain about home healthcare, make independent decisions, and refuse treatment. Home health aides should help clients carry out complaint processes, alert supervisors to incompatibilities, and inform clients of changes in plans of care.
Right to Advanced Directives (01:05)
Living wills address end of life care or designate decision making authority, in the event a client becomes incapacitated. Home health aides should ensure clients have information and assistance necessary for document completion.
Right to Refuse Treatment (02:23)
Hear a scenario in which clients should be informed of an agency merger and changes in service. Hear how to respond when a client refuses treatment and hear situations in which treatment refusal threatens public health.
Clients' Rights in Home Health: Summary (01:11)
Clients have the right to quality care with respect; the right to information; confidentiality; and the right to complain, make independent decisions, and refuse treatment. Hear goals for the Clients' Bill of Rights.
Credits: Clients' Rights In Home Health 2016 (00:25)
Credits: Clients' Rights In Home Health 2016
For additional digital leasing and purchase options contact a media consultant at 800-257-5126
(press option 3) or email@example.com.