Introduction: Intercultural Communicating (01:19)

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Cultures around the world communicate differently. This video will examine intercultural communication in eight sections.

Overview (02:05)

Communication is the giving and receiving of information between two or more people. To communicate effectively, do not assume that all cultures communicate in the same way, be aware of varying patterns of interaction, and adapt communication styles.

Language (03:02)

There are 10,000 languages around the world; it can be beneficial to learn the local language. Sensitivities include awareness of what language to speak where and historical factors; ask permission before speaking your native tongue.

Translation (06:14)

Effective communication requires the correct transfer of meaning rather than words; use professional translators for important documents or discussions. Focus on your business contact when using an interpreter, use back translation, and avoid jokes and slang.

Physical Communication (04:10)

In the West, body language accounts for up to 70% of communication. Elements to consider include the concept of personal space, touching, eye contact, and potentially offensive gestures.

Style (06:30)

Effective communication requires the ability to adapt to various styles. Differences include formality, forms of address, long-distance communication, conversational pacing, and varying levels of emotion.

Conversation Topics (04:37)

Acceptable subject matter during business communication differs around the world. Avoid politics, religion, and cultural criticisms; be prepared for surprising comments. Consider data vs. sophistication, understatement vs. overstatement, and how we talk about ourselves.

Indirect Communication (06:02)

Some cultures prefer diplomatic conversations to maintain social harmony; others prefer direct statements. Communication differences can lead to problems; learn tips to help obtain clarification.

Context (05:52)

Emphasis on content or context varies in different cultures and can lead to difficulties. Contextual communication determiners include hierarchy, relationships, and non-verbal communication.

Credits: Intercultural Communicating (00:38)

Credits: Intercultural Communicating