Introduction: Working in a Travel and Tourism Team (04:41)
Teamwork benefits include improved results, a greater sense of ownership, accountability, innovation, and decreased staff absenteeism and turnover rates. Thomas Cook's Pete Constanti discusses fostering teamwork in a multinational organization. Learn about team building exercises.
Types of Teams (01:49)
Formal teams are functional are compiled to achieve a specific goal. Informal teams have common interests and informal groups serve social functions.
Conflict causes include poor communication, people seeking power, poor results, poor leadership, lack of trust, and a change in leadership. Resolution strategies include acknowledging conflict, setting clear goals, improving communication, appreciating team diversity, allowing innovation, encouraging discussion, and developing trust and respect.
Developing Effective Teams (05:38)
Good communication, mutual respect, leadership, and team culture are crucial for effective teams; clearly defined roles, responsibilities, and rules should be balanced with flexibility. View requirements for building a good team and ways to evaluate team performance.
Credits: Working in a Travel and Tourism Team (00:41)
Credits: Working in a Travel and Tourism Team
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