Communication Competency (02:55)
Learn why effective and professional digital and in-person communication is important in the workplace.
Communication via Email (04:41)
Learn professional email protocols, including components, formatting, writing style, and how to handle sensitive information.
Communication via Text (04:11)
Learn professional protocols for texting, including when messages are appropriate and emoticon use.
Business Calls and Voice Mail Etiquette (05:07)
Learn professional protocols for telephone conversations, leaving messages, conference calls, and calling from a home office.
Communication via Video (05:24)
Learn professional protocols for Skype and Face Time meetings, including visual and auditory set up, grooming, and body language.
Business Communication Dos and Don'ts (05:10)
Learn professional interaction protocols, including good manners, staying focused, showing respect, and handling emotional reactions.
Credits: Digital Communication Skills: Dos and Don’ts (00:32)
Credits: Digital Communication Skills: Dos and Don’ts
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