Bad news is frequently postponed and allowed to fester. Unfortunately there are times when managers must share news that will make employees unhappy. This program will show how to deliver news quickly with minimal damage.
Prepare the facts and give the employee a clear explanation. Know how to keep your emotions in check. Write the first portion of the meeting in advance so you can explain the decision clearly and bluntly.
Maintain eye contact and ask questions to show that you are paying attention. Watch scenarios on how and how not to handle delivering bad news to emotional people. When done correctly, a manager can get a firmer grasp on why the employee is upset.
Ask open questions to encourage communication and allow employees time to form responses. Watch scenarios on how and how not to handle delivering bad news to people. Silence can be an important tool in delivering bad news.
Be prepared to repeat facts and do not exert your authority directly. Stand your ground and do not become emotional. Watch scenarios on how and how not to handle delivering bad news to angry people.
Put the failure into perspective. Discuss how the news will be announced. Focus on the employee's future.
Be more supportive than usual in the short term. Make it clear you will not hold their emotions against them. John Cleese summarizes the episode.
Credits: This is Going to Hurt Me More Than it Hurts You: Classic John Cleese Business Education Videos
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Learn a confident and proactive approach to giving bad news in this episode of Classic John Cleese Business Education Videos. This video features John Cleese, Richard Wilson, and Prunella Scales.
Length: 29 minutes
Item#: This title is currently not available.
Copyright date: ©1989
Prices include public performance rights.
Not available to Home Video, Dealer and Publisher customers.
Only available in USA and Canada.
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