Court of Meetings (03:46)
Timothy James Brown Smith appears before court because he is not managing employees effectively during meetings. His first offense is not controlling aggression. During a production meeting, employees blame each other for the system upgrade.
Uniting the Group (04:41)
The judge compares how he runs the court to how Brown Smith runs his meetings. Because Marcus was angry he was not receiving enough information, the unity of the group was destroyed. By addressing his concern, not taking sides, bring in other members, and sticking to the facts managers can assuage aggression and encourage employees to work together.
Focus the Group (02:18)
Brown Smith's meeting deviates from the agendaand he does not bring it back on track. The judge compares how he runs the court to how Brown Smith runs his meetings.
Keeping Meetings on Track (03:54)
Keep everyone on topic. Stay alert during meetings, focus the topic of conversation, and understand what employees say; paraphrase and ask if it is correct.
Meeting Domination (03:08)
Two of Brown Smith's employees dominate the discussion and the quieter members cannot contribute. The judge compares how he runs the court to how Brown Smith runs his meetings.
Build a Decision (04:11)
Mobilize the group by ensuring that all departments are able to contribute. Running a meeting effectively allows the team to brainstorm solutions that will help all departments.
Mobilize the Group (03:03)
Four techniques for group mobilization include: protect the weak, check around the group, record suggestions, and build-up ideas. Brown Smith summarizes the three rules for managing employees effectively during meetings.
Credits: More Bloody Meetings: Classic John Cleese Business Education Videos (00:39)
Credits: More Bloody Meetings: Classic John Cleese Business Education Videos
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